Frequently Asked Questions

We accept all major credit and debit cards including Visa, Mastercard, and American Express. Payments are securely processed through Stripe.

Once your order is placed successfully, you will receive an order confirmation email with your order number and details. If you don't receive this email, please check your spam folder or contact us.

If you need to cancel or modify your order, please contact us as soon as possible at hello@aquadecor.ie. We will do our best to accommodate changes, but once an order has been dispatched we are unable to make modifications.

Yes, all prices displayed on our website are inclusive of 23% Irish VAT.

Standard shipping within Ireland is €7.99, or free on orders over €100. UK delivery is €14.99. For full details, see our shipping policy.

Standard delivery within Ireland takes 3-5 business days. UK delivery takes 5-7 business days. Orders are processed within 1-2 business days before dispatch.

We currently only deliver within the Republic of Ireland and the United Kingdom. We hope to expand to other regions in the future.

Yes, once your order has been dispatched, you will receive an email with tracking information where available.

We offer a 30-day return policy on unused items in their original packaging. For full details, please see our returns policy page.

Return shipping costs are the responsibility of the customer, unless the item is faulty, damaged, or incorrect. In those cases, we will cover the cost of return shipping.

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.

Please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund including return shipping costs.

Yes, we are an OASE Gold Certified Partner. All OASE products sold on our site are 100% genuine and come with full manufacturer warranty.

Most products come with a manufacturer warranty. OASE products typically come with a 2-5 year warranty depending on the product range. Warranty details are listed on each product page.

Absolutely! Our team has over 30 years of experience in water features and pond equipment. Contact us via our contact form, email, or phone and we will be happy to advise you.

Yes, we are continuously expanding our product range. Follow us on social media or check back regularly for new additions.